Is gratuity accepted?
Gratuity is optional and always appreciated for our Licensed Massage Therapists. Cash tips only, please. Clinic students may not accept gratuity.
Do I need to make an appointment?
Yes, please call ahead to schedule your appointment.
Can I purchase a gift card?
Yes, gift cards are available for purchase in any dollar amount or for a specific service.
What if I fall asleep?
We encourage our guests to relax and unwind.
What are the benefits of massage?
What should I expect during my first massage therapy visit?
Your Massage Therapist will require you to fill out a health history form. Afterwards, the Therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed and to determine if massage is appropriate for you. Your Massage Therapist may perform certain assessments and testing to evaluate your condition and to see if you have any presenting complaints.
Where will my massage session take place?
Your massage or bodywork session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.
What do I wear during the massage?
Depending on the primary technique your Therapist uses, you may or may not need to undress. For a full body massage, most people undress completely. However, you should wear whatever makes you most comfortable. Your Massage Therapist will give you privacy to undress. You will be covered with a sheet and blanket at all times except for the area being worked on.
What do I do during a massage therapy treatment?
Make yourself comfortable. If your Therapist wants you to adjust your position, she or he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session, others prefer to talk. It's up to you. It is your massage so whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.
How will a massage feel?
It usually depends on the techniques used. Many Massage Therapists use a form of Swedish massage, which is often a baseline for practitioners. In a general Swedish massage, your session may start with broad, flowing strokes (effleurage) that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. Do not hesitate to ask questions or mention if you feel any discomfort so that the Massage Therapist can use another approach or technique.
Will the massage oils used cause me to breakout?
Most Massage Therapists use hypoallergenic massage oils or lotions. However, if you have sensitivity to certain types of oils or lotion, please bring it to the Massage Therapist attention as most practitioners have an assortment of oils and lotions on hand.
Is a massage always appropriate?
No, there are several medical conditions that would make massage inappropriate. That's why it is necessary that you fill out the health history forms before you begin your session. The Massage Therapist will ask general health questions to rule out if you have any contraindications to massage. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage prior to any session. Your Massage Therapist may require a recommendation or approval from your doctor.
How long will a massage treatment last?
The average full-body massage treatment lasts one hour. A half-hour appointment only allows time for a partial massage session, such as neck and shoulders, back or legs and feet. Many people prefer a 60- to 90-minute session for optimal relaxation. Always allow relaxation time prior to and after the session.
How will I feel after the massage therapy treatment?
Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness and greater productivity which can last for days. Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage. Massage Therapists sometimes recommend a hot Epsom salt bath that encourages the release of toxins that may have been stirred up from the massage treatment.
Can I bring my own oil?
Yes, but we ask that you check the ingredients before coming. Some products contain nuts and, due to nut allergies, we do not allow nut products in the building.
How often should I get a massage?
Massage services should be limited to no more than 90 minutes per day.
Am I going to be covered during the massage?
Yes, you are properly covered at all times during the massage. You will get under a sheet and your Therapist will only uncover the section that is being massaged. They will put the sheet back once that section is done being massaged.
What is the difference between a Student Massage Therapist and a Licensed Massage Therapist?
The Swedish Massage is a relaxing and soothing massage where your Therapist will use a light but firm pressure. A Swedish Massage is meant to relax you and your muscles. The Therapeutic Massage is a deep tissue massage where your Therapist will use techniques involving their knuckles, elbows and forearms. The focus will be on any trigger points and knots in your muscles.
What is the best massage to receive?
It all depends on why you want a massage. If it is your first time receiving a massage, we recommend trying a Swedish Massage. During your session feel free to request lighter or deeper pressure. If you are getting a massage to remove knots and relieve tension in areas of concern, we recommend trying a Therapeutic Massage. If the pressure is too much, please let your Therapist know. They will work with you to ensure you are comfortable.
What is Esthetics?
Esthetics is a specialized segment of education taken from Cosmetology, which pertains to the health, wellness and beautification of the skin, face and body alike.
What is the difference between an Esthetician and a Cosmetologist?
An Esthetician is a Skin Care Therapist who has undergone specialized training in the study and care of the skin (integumentary system). A Cosmetologist is a Hair Care Specialist who has received minimal training in the care of skin.
Can I bring my own product?
No, the North Carolina State Board of Cosmetic Arts does not allow us to use products that are not purchased by our clinics. This helps prevent any accidents or unexpected reactions due to product ingredients unknown to the student and instructors.
Can I start out with a chemical peel or microdermabrasion?
No. You will need to start out with an enzyme facial to allow your student Esthetician to become familiar with your skin and how it reacts. Once you have prepped your skin with the enzyme facial, you can schedule a chemical peel or microdermabrasion between 2-4 weeks. If you wait longer than four weeks to schedule your peel, you will need to repeat the enzyme facial.
Can I wax and have a chemical peel on the same day?
No. You will need to wax first and schedule your chemical peel 4-7 days later.
How long will my face stay red?
For waxing: a couple of hours. For facials: you may have a pink or light red "glow" for a couple of hours. For Microdermabrasion and chemical peels: about 24 hours.
Will it hurt?
Waxing can be uncomfortable, especially the first time. You may experience a "sting" feeling that will last about 30 seconds. Chemical peels can also present some minimal discomfort. The sensations can range from an "itchy-prickly" feeling to a heat sensation depending on the acids used. The discomfort typically subsides after 3-5 minutes. Microdermabrasion can also present minimal discomfort as the tip glides across the skin. Many clients describe the feeling similar to that of a cat licking their skin.
View our Spa Policies.